Our application adds value to customer service centers by automatically labelling the entire document database, both structured data (CRM, BDs, PDF / DOC, etc.) and unstructured data (emails, audio, video, etc.) to offer value recommendations to the answers offered by operators to their customers.
One of the key applications of Artificial Intelligence is to combine technologies — speech recognition, natural language understanding, dialogue management.
The conversational interface uses natural language understanding to recognize and comprehend what customers are asking, initiating a two-way dialogue to provide answers to customer queries solving problems in real-time. .
This gives organizations the ability to deliver always-on customer service to resolve issues as soon as they arise.
"Artificial Intelligence refers to the capability of a machine to imitate intelligent human behaviour, i.e."